Policies

Our Guarantee

7-Day Return Policy

If for any reason you are not satisfied, you may return any item in its original condition within 7 days of the date of shipment for a refund. If you have questions about our return procedure, please do not hesitate to contact us.

Cancelled Orders & Returns

To return your purchase to Rebeca-Cherry.com, send an email to:  info@rebecca-cherry.com. You will receive a Return Authorization Code as well as detailed instructions for returning your order.

Important considerations:

  • Return all the original packaging. You may be liable for the replacement cost of the packaging and collateral material.
  • Address your package. You will receive the address of a special destination for returns. For security reasons, do not write rebecca-cherry.com anywhere on the outside of the box.
  • Call before returning items. Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. Items that have been damaged in any way cannot be accepted for return.

Once we receive your returned item and it is accepted, your exchange credit or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear, altered, resized (by a jeweler other than Rebecca Cherry), or damaged in any way cannot be accepted for return. Returns with no Rebecca Cherry return code, and packages that are improperly packaged or uninsured will be refused.

Note: Rebecca Cherry will not be responsible for loss or damage of return shipments. We cannot be held liable for any loss you may suffer as a result of late delivery or cancellation of your order.

TERMS AND CONDITIONS

Please read these terms and conditions (“Terms and Conditions”) carefully. By using this Web site, you agree to be bound by the Terms and Conditions described below. If you do not agree to all of these terms, please do not use this Web site or make any purchase from it.

These Terms and Conditions govern your use of, and any purchase from, the Rebecca-Cherry.com Web site, and constitute an agreement between you and Rebecca-Cherry.com. Rebecca Cherry reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this site at any time, and in its sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on this site. Your continued use of this site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of this site. If you do not agree to the amended terms, you must stop using this site.

Product Availability and Pricing

You may choose to view pricing and complete your order in any one of the following currencies: U.S. Dollar, Euro, Canadian Dollar, British Pound, Japanese Yen, Australian Dollar, New Zealand Dollar, Swiss Franc, Hong Kong Dollar, Singapore Dollar, Swedish Krona, Danish Krone, Polish Zloty, Norwegian Kroe, Hungarian Forint, Czech Koruna, Israeli New Shekel, Mexican Peso, Philippine Peso, New Taiwan Dollar, Thai Baht

If you’re interested in a piece of jewelry that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item can go out of stock before we’re able to post notification to the site. If this happens, we will notify you personally so we can help you find another item.

Infrequently, data, including prices, may be inaccurately displayed on our site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our jewelry consultants at:  info@rebecca-cherry.com

Sales and Price Reductions

At Rebecca-Cherry.com, we always offer the best value by providing the lowest possible price. We do not negotiate prices on our products and all of our prices are final.

International Shipments

Purchases made through our US Website may be shipped to addresses in the United Kingdom, Austria, Belgium, Bulgaria, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

We are proud to ship to customers in additional countries around the globe.
Payment Methods:

For your convenience, we offer the following payment methods:

•Credit cards: Use your Visa, MasterCard, or American Express credit card.

•Bank wire: Arrange payment through your bank and receive a 1.5% discount.

•We do not accept outside gift certificates on rebecca-cherry.com

Delivery Insurance

All shipments are fully insured. That means that your order shipment is always risk-free.

For orders shipping to Bulgaria, Cyprus, Poland, and Romania, the delivery insurance (or asset protection) will be provided by a premier global insurance company. A fee of 0.24% of the value of your order will be applied during the checkout process. This insurance protects your order from the time it leaves Rebecca-Cherry.com to when it arrives at your door. This policy is an agreement between the customer and the insurance company. Details about the insurance company and claims process will be provided to you, following your purchase, in your order confirmation email.

For added security, a signature may be required upon delivery of your Rebecca-Cherry.com orders. Please make arrangements for someone to be available at the shipping destination to sign for receipt.

Alternate Shipping Addresses

If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card.

Order Cancellation & Return Policy

Rebecca-Cherry.com offers customers 7-days from the day their order is shipped to cancel or return their order. If you wish to cancel or return your purchase, simply email us at: info@rebecca-cherry.com for a return authorization code and instructions. Read more about our 7-day Return Policy at the top of this page.

Note that once your item has shipped, your order cancellation will take effect after a) it is returned to Rebecca-Cherry.com, and b) our Quality Assurance analyses your return order and verifies that it is in its original condition.

Information on Our Web Site

At Rebecca-Cherry.com, we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.

Privacy Policy

We comply with the US and EU Safe Harbour privacy policies. For more detail, please read our Privacy Policy.

Legal Notices

Under no circumstances shall Rebecca Cherry be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please do not hesitate to contact one of our jewelry consultants at:  info@rebecca-cherry.com

Applicable Law and Venue

These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the State of California, U.S.A. applicable to agreements made and to be entirely performed within the State of California, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the state and federal courts located in California and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.

Third Party Content

Rebecca-Cherry.com may provide links to Web pages and content of third parties (“Third Party Content”) as a service to those interested in this information. Rebecca-Cherry.com does not monitor or have any control over any Third Party Content or third party Web sites. Rebecca Cherry does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. Rebecca Cherry does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.

Terms and Conditions updated on January 12, 2017